Support Policy

At Veroman Cloud, we are committed to providing exceptional support to ensure your streaming experience is seamless.

Support Channels

We provide support via the following channels:

• Email Support: Available 24/7 for all billing and technical inquiries.
• Live Chat: Available during business hours (9 AM - 6 PM UTC).
• Ticket System: Accessible from your user dashboard for tracking complex issues.

Response Times

We strive to respond to all inquiries as quickly as possible:

• Critical Issues (Service Down): Within 1 hour.
• Billing Inquiries: Within 4 hours.
• General Technical Support: Within 12-24 hours.

Scope of Support

Our support team can help with:

• Account activation and access issues.
• Setup guidance for supported devices.
• Billing and subscription management.
• Troubleshooting buffering or connection issues related to our servers.

Please note that we cannot provide support for third-party apps or hardware issues unrelated to our service.